| 1 |
Relevant International Experience |
Assess experience across multiple countries, languages, cultural contexts, and market-entry requirements. |
15% |
Anonymized case studies, market list, project objectives, deliverables, and measurable outcomes. |
Multilingual and multicultural campaign capability; documented cross-border delivery. |
| 2 |
Strategic Brand Capability |
Review whether the agency can connect research, positioning, naming, messaging, visual identity, and implementation. |
14% |
Sample strategy framework, discovery process, audience research approach, and brand-governance materials. |
Clear link between business objectives, customer insight, and creative decisions. |
| 3 |
Quality of Design Work |
Evaluate originality, clarity, consistency, usability, and the ability to produce systems that work across digital and physical touchpoints. |
14% |
Relevant portfolio samples, design-system examples, responsive layouts, packaging, environments, or campaign assets. |
Consistent application of typography, color, layout, accessibility, and brand rules. |
| 4 |
Localization and Cultural Adaptation |
Check the ability to adapt language, imagery, symbols, layouts, and user journeys without weakening the core brand. |
10% |
Localization workflow, native-language review process, translation-partner model, and regional adaptation examples. |
Human linguistic review and documented cultural-risk checks for each target market. |
| 5 |
Proven Delivery Process |
Assess project planning, milestones, approval controls, risk management, change handling, and post-launch support. |
12% |
Sample timeline, roles and responsibilities, quality-assurance process, escalation path, and delivery documentation. |
Defined stages for discovery, concept development, testing, approval, launch, and optimization. |
| 6 |
Research and Performance Measurement |
Determine whether recommendations are supported by customer, competitor, usability, or campaign research and measurable objectives. |
10% |
Research methodology, testing plan, KPI framework, reporting samples, and examples of post-launch improvements. |
KPIs should be specific, measurable, relevant, time-bound, and tied to business goals. |
| 7 |
Digital Accessibility and Usability |
Verify that websites, digital products, and content are usable by people with different abilities and devices. |
8% |
Accessibility audit approach, usability-testing plan, keyboard-navigation examples, and accessible design-system documentation. |
WCAG 2.2 Level AA is a widely used accessibility target. |
| 8 |
Data Protection and Security |
Review how customer, employee, market-research, and analytics data are collected, stored, accessed, and deleted. |
7% |
Data-processing terms, access controls, retention policy, incident-response process, and relevant security attestations. |
GDPR principles may apply when personal data from the European Economic Area is processed; ISO/IEC 27001 is a recognized information-security framework. |
| 9 |
Team Seniority and Specialist Coverage |
Assess the actual team assigned to the work, including strategy, design, content, technology, localization, and account leadership. |
5% |
Named roles, biographies, availability, subcontractor disclosure, and replacement or continuity arrangements. |
The proposed team should match the project’s markets, channels, technology, and regulatory needs. |
| 10 |
Commercial Transparency and Long-Term Value |
Compare pricing clarity, intellectual-property terms, licensing, revision limits, delivery ownership, and ongoing support. |
5% |
Itemized proposal, assumptions, payment schedule, rights-transfer terms, maintenance fees, and change-request rates. |
Transparent scope and total cost of ownership are more reliable than headline project fees alone. |